FAQ

All bookings are request-based. After you apply, our team reviews the details and availability, and your booking is confirmed once we approve it (usually within 2 business days). If it cannot be approved, no charge is made.

At the time of application, only your card details are saved — you are not charged then. Payment is automatically confirmed to your saved card 21 days before check-in.

You can cancel from My Account. Cancellations made 21 days or more before check-in are free. After that, our cancellation policy applies.
Once a booking is confirmed we cannot change its contents (dates, property, number of guests, rooms or rental cars). If you need a change, please contact us. We will check availability and, if we can take it, prepare a new booking before cancelling the original one.

A room plan bundles the room type, meals and price into one choice (for example, Japanese-style room with breakfast). Choose a property first, then pick one plan.
The price shown is the room rate per person, per night (before tax). The accommodation charge is guests × nights × the plan rate. Consumption tax, our service fee and any accommodation tax are added and shown together on the booking screen. The "from ¥…" figure in the list is the cheapest plan at that property.

Because the service is designed for work-tourism stays, you can book from 2 to 14 nights (single-night stays are not available). For longer stays, please ask us through the contact form.

Yes. On the booking form you choose the property and plan for each night, so an itinerary that moves between the four Oki Islands (Nishinoshima, Ama, Chibu and Okinoshima) can be booked in a single application. Rental cars are arranged island by island, so you choose the number of cars for each island segment of your stay.

We support four languages: 日本語, English, 繁體中文 and 한국어.

On the login page, use "Lost your password?" and we will email you a reset link. Follow the link in the email to set a new password.
If the email does not arrive, please also check your spam folder.

For any questions, please feel free to reach us through the contact form.

No — we do not collect passport numbers. Under the Inns and Hotels Act, for foreign guests without an address in Japan, it is the accommodation that must record the nationality and passport number in its guest register and keep a copy of the passport. That is done at check-in, so please present your passport there. On the booking form we only ask for your nationality, and that is optional.

One representative can book for the whole party. Companions' names are optional. If you enter them they appear on the guest register and the itinerary, which makes check-in quicker; if you leave them blank we simply confirm them on arrival. Payment is charged to the representative only.

Rental cars are supplied by operators on each island, and some islands have more than one. At the time you apply we do not yet know which operator it will be, so we show the highest rate on that island as a guide. We arrange the operator and the amount is fixed when we approve your booking. It will never be higher than the guide price.

Yes — a town-run telework office overlooking the sea is available. Tick the box on the booking form. The fee is ¥500 per person per day, paid on site on the day (it is not included in the travel price). You can use it only on the days you need it.

They are not included in the travel price. Fuel, extending the return time or check-out time, extra options and anything else beyond what you booked are paid directly to the accommodation or rental car company on site, at their rates. To add nights or rental days, please make a new booking through OkiWork.

On a property page, enter your dates and party size and you can issue a quotation (PDF) on the spot. Issuing a quotation is not a booking and does not hold a room. Once it is approved internally, please send us a booking request. If you enter your company name, it is printed on the quotation.

Once we have confirmed your payment, you can issue and print one from My Account. It carries our qualified invoice issuer registration number and shows the amounts and consumption tax separated by tax rate (items outside the scope of consumption tax, such as accommodation tax, are listed separately). If you entered a company name it is addressed to the company; otherwise it is addressed to you personally.